E-Abhijoga is Odisha State Grievance Redressal Portal. Its objective is to facilitate online availability of the grievance redressal mechanism to citizens thereby providing him/her facility to lodge the grievances anytime, anywhere. Its two more objective includes to track the status and to send reminders and clarifications, irrespective of citizenâ€™s geographical location, and to introduce a standard and uniform approach of grievance redressal in all State Government Departments and offices to enable the Public Grievance officer for easy access to grievances. E-Abhijoga also includes paperless processing of grievances as per internal workflow of the organization.
Benefits for the Citizen:-
• Single channel:- e-Abhijoga is designed in such a way that the grievance is channelized into one cohesive system with a Unique Grievance Tracking Number.
• Easy to Use:- Allow registration of grievance through internet on 24*7 basis. There are provision to submit grievance.
• Quick feedback:- Unique Registration number to the citizen upon submission of the grievance to the system.
• First response to the citizen within 24 hours of submission of the grievance. Any question or documents required for redressal of the grievance will be asked in one go on time bound basis on receipt of the grievance.
Get more information from http://cmgcorissa.gov.in